Billing

Refund Policy

This Refund Policy explains refund handling for SunnyDaysApp purchases, subscriptions, cancellations, app-store billing and billing-support requests.

Last updated: May 11, 2026

Simple summary

SunnyDaysApp mobile purchases and subscriptions are handled through Apple App Store or Google Play. Refund requests are usually handled by the store where the purchase was made.

If you cancel a subscription, cancellation normally stops future renewals. It does not always automatically refund the current or past billing period.

1. Operator and billing contact

SunnyDaysApp is currently operated by Leon Loncaric, located in Salzburg, Austria.

Billing support: [email protected]

App support: [email protected]

2. Scope of this Refund Policy

This Refund Policy applies to SunnyDaysApp paid features and subscriptions, including the planned SunnyDays Pro monthly subscription.

SunnyDays Pro is planned as a monthly subscription for approximately €2 per month, or the local store equivalent shown at checkout. It includes ad-free use and downloadable offline maps with local PathExplorer route generation and navigation while the subscription is active.

The final price, tax, currency, billing period and refund rules shown by Apple App Store or Google Play at checkout may depend on your country, app-store region and platform.

3. App Store purchases

If you purchase SunnyDaysApp paid features or subscriptions through Apple App Store, payment and refund handling are managed by Apple.

To request a refund for an Apple App Store purchase, use Apple’s refund process through the Apple “Report a Problem” system. You may need to sign in with the Apple Account used for the purchase and select the relevant app, subscription or item.

SunnyDaysApp can help answer billing questions, but Apple may make the final decision about refunds for purchases made through Apple App Store.

4. Google Play purchases

If you purchase SunnyDaysApp paid features or subscriptions through Google Play, payment and refund handling are managed by Google Play.

To request a refund for a Google Play purchase, use Google Play’s refund request process. You may need to sign in with the Google account used for the purchase and select the relevant order or subscription.

SunnyDaysApp can help answer billing questions, but Google may make the final decision about refunds for purchases made through Google Play.

5. Direct website purchases

SunnyDaysApp does not currently offer direct paid subscriptions through the website. If direct website billing is added later, this Refund Policy will be updated before direct web payments are offered.

6. Cancellation is not always a refund

Cancelling a subscription stops future renewals. It does not always automatically refund charges that already happened.

If you cancel SunnyDays Pro, you may continue to have access to the Pro benefits until the end of the current paid billing period, unless Apple App Store, Google Play or applicable law provides otherwise.

To avoid a future renewal charge, cancel the subscription before the next renewal date shown in your Apple App Store or Google Play subscription settings.

7. How to cancel

SunnyDaysApp intends to provide an easy in-app cancellation option, which may open or link to the Apple App Store or Google Play subscription-management screen.

You can also cancel directly through your Apple account or Google Play account settings.

If you are not sure where you purchased the subscription, check your Apple App Store or Google Play purchase history and email receipts.

8. When SunnyDaysApp may help directly

Contact SunnyDaysApp billing support if:

  • you cannot identify where the subscription was purchased;
  • the app does not recognize an active subscription after purchase;
  • you believe your ad-free or offline-map access is not working correctly;
  • you need help finding the correct store cancellation or refund path;
  • you have a billing question that is not answered by Apple or Google.

For store-billed purchases, SunnyDaysApp may not be able to issue a refund directly, but we can try to help you understand the issue and point you to the correct store process.

9. Technical problems

If you paid for SunnyDays Pro and the ad-free or offline-map features do not activate correctly, contact billing support. Include:

  • the platform used for purchase, Apple App Store or Google Play;
  • the approximate purchase date;
  • the email/account used for SunnyDaysApp login, if applicable;
  • a short description of the issue;
  • screenshots if helpful, but do not send payment card details.

We may ask you to restore purchases in the app, check your app-store account, update the app or provide non-sensitive purchase information so we can investigate.

10. Price changes

If the SunnyDays Pro price changes, SunnyDaysApp will notify users through the app and, where available, by email. Apple App Store or Google Play may also notify you through their own systems.

Depending on platform rules and applicable law, you may need to accept a price change to continue the subscription. If you do not accept a required price change, your subscription may end or not renew.

Refunds related to price changes may depend on the app store, applicable consumer law and the specific purchase situation.

11. Consumer rights

Nothing in this Refund Policy limits rights that cannot be limited under mandatory consumer protection law. Depending on your country, purchase platform and type of purchase, you may have additional rights.

If store terms, consumer law or mandatory rules give you stronger refund or cancellation rights, those rights apply.

12. Fraud, abuse and misuse

SunnyDaysApp may refuse support requests or take account action where there is suspected fraud, abuse, payment manipulation, account misuse, bypassing ads or payments, refund abuse, scraping or violation of the Terms of Service.

This does not limit mandatory consumer rights.